Not every call requires a gun and a badge.
The number of 911 calls about houseless people in Portland is on the rise, but police and emergency services are often not the most effective solution.
Introducing 3113 — a new hotline and app to help callers get the right kind of help.
The number of 911 calls about houseless people in Portland is on the rise, but police and emergency services are often not the most effective solution.
Introducing 3113 — a new hotline and app to help callers get the right kind of help.
Context
Student Project
Themes
User Experience Design, Storyboarding, Prototyping, Designing for Scale, Social Design, Product Design vs Service Design, Strategy
Student Project
Themes
User Experience Design, Storyboarding, Prototyping, Designing for Scale, Social Design, Product Design vs Service Design, Strategy
Duration
1 week
Tools
Interviews in Research, Personas, Problem Statements, Surveys
1 week
Tools
Interviews in Research, Personas, Problem Statements, Surveys
Role
Design and Story telling
Team Members
Jake, SJ, Sam, Betsy, Summer
Design and Story telling
Team Members
Jake, SJ, Sam, Betsy, Summer
How might we help the 911 headquarters reduce the number of non emergency calls they recieve?
Portland Street Response helps frustrated residents deal with minor issues by hiring veterans and law professionals who can deal with smaller issues and to prioritize police units energy on bigger emergencies
Research
Storyboard